Customer-oriented selling: A review, extension, and directions for future research

CH Schwepker Jr - Journal of Personal Selling & Sales …, 2003 - Taylor & Francis
As customer-relationship selling continues to emerge as a significant selling strategy, the
role of customer-oriented selling takes on added significance. The personal selling …

Managing the ethical climate of customer-contact service employees

CH Schwepker Jr, MD Hartline - Journal of Service Research, 2005 - journals.sagepub.com
Marketing control theory serves as the framework for the development and testing of a model
that examines factors (code enforcement, ethical discussions, and punishment for ethical …

Research on trust: a bibliography and brief bibliometric analysis of the special issue submissions

DC Arnott - European Journal of Marketing, 2007 - emerald.com
Purpose–The primary purpose of this bibliography is to provide a compilation of trust‐related
articles from the disparate fields in which trust has been explored (from psychology to …

The effects of explicit and implicit ethics institutionalization on employee life satisfaction and happiness: The mediating effects of employee experiences in work life …

DJ Lee, GB Yu, MJ Sirgy, A Singhapakdi… - Journal of Business …, 2018 - Springer
The purpose of this study was to develop and test a model capturing the effects of ethics
institutionalization on employee experiences in work life and overall life satisfaction. It was …

An experimental investigation of efforts to improve sales students' moral reasoning

TW Loe, WA Weeks - Journal of Personal Selling & Sales …, 2000 - Taylor & Francis
This article reports the findings of a study that attempts to determine if sales students' moral
reasoning skills (Level of Cognitive Moral Development) can be improved through training …

Marketing control and sales force customer orientation

CH Schwepker Jr, DJ Good - Journal of personal selling & sales …, 2004 - Taylor & Francis
This study is predicated on the premise that internal sales force control mechanisms are
strategic and operational forces that directly affect the behaviors of the sales force and their …

The effects of ethics institutionalization on marketing managers: The mediating role of implicit institutionalization and the moderating role of socialization

A Singhapakdi, MJ Sirgy, DJ Lee… - Journal of …, 2010 - journals.sagepub.com
Because of increasing ethical problems in business during the last two decades, many
organizations have implicitly and/or explicitly institutionalized ethics. Implicit ethics …

The role of mere exposure effect on ethical tolerance: A two-study approach

WA Weeks, JG Longenecker, JA McKinney… - Journal of Business …, 2005 - Springer
This paper reports on the results from two studies that were conducted eight years apart with
different respondents. The studies examined the role of the Mere Exposure Effect on ethical …

Teaching Marketing Ethics in the 21st Century

TW Loe, L Ferrell - Marketing Education Review, 2001 - Taylor & Francis
Concerns are constantly raised about marketing's negative effects on cultural values.
Society demands that businesses and marketers, in particular, be more ethically …

A systematic analysis of quality management in agri-food supply chains: a hierarchy of capabilities perspective

J Zhong, H Cheng, X Chen, F Jia - Supply Chain Management: An …, 2023 - emerald.com
Purpose This paper aims to systematically review the literature on quality management in
agri-food supply chains (SCs) and propose an integrated conceptual framework …