This study explored the use of eLearning in teacher education during COVID-19 in Africa.
The literature review was an important source of information for this study and employed a …

While several studies examine the influence of service quality on customer satisfaction in
physical retail banking offices, there is a shortage of studies on service quality in the digital …

This study aims to differentiate between perceived quality culture (QC) and service quality
(SQ) in public and private universities; and to examine the effect of QC on SQ in both types …

Despite policy efforts to promote higher learning in Tanzania, reports show persistent
student dissatisfaction, revealing the extant inadequate quality measurement models. The …

Purpose The purpose of this study was to investigate the personal and contextual factors
that influence entrepreneurial intention between two student populations from the United …

Higher education plays an important role in providing students with knowledge and skills to
enter the labor market. The quality of higher education, the satisfaction of the quality of …

This article reports the findings of a systematic literature review and meta-analysis carried
out to identify various quality dimensions in higher education that contributes to student …

While a plethora of studies examines the relationships amongst university education service
quality, customer satisfaction and loyalty, there is hardly any focus in the literature on study …

Universities play a significant role in the economic development of society as they provide
knowledge and skills that are essential for social sustainability. In recent years, universities …

Small private colleges provide an important service to society while operating in a dynamic
and competitive environment. The inability to operate in a manner that delivers desirable …