The teaching case addresses the governance of robotic process automation at Nordea, a
large banking group operating primarily in the Nordic region. Nordea has deployed …

Along the continuous transformations of enterprises, centralized service delivery models
have been transitioning from an offshore employee sourcing to digital sourcing. Deploying …

Services, the largest component of the world's economy, have significant impact on shaping
economic and social relations between organizations and human beings. For many …

Kearney, 2019 AT Kearney.(2019, December 6). Most 'meat'in 2040 will not come from dead
animals, says report. The Guardian. Retrieved from https://www. theguardian …

Business and IT leaders in financial services are concerned with the limited benefits they are
reaping from information technology outsourcing (ITO) projects, despite continued heavy …

In the past few decades, service offshoring industry has been developing globally, and in the
past few years its dynamic growth has been observed in Central and Eastern Europe (CEE) …

From the beginning of its application until today, the use of outsourcing is constantly
growing. The fact is that outsourcing has become indispensable in the modern business …

This study aimed to test the impact of information technology on Information systems
effectiveness in Jordanian Telecom Companies. The study adopted a five-dimensional scale …

Organisations are increasingly outsourcing information systems (IS) to external service
providers. These IS outsourcing decisions are driven by multiple organisational factors such …

1. XYZ is a small and growing company that experiencing severe quality problems. In the
past, the company had very favourable statistics and key indicators, ie sales, inventory turns …