A brand scandal impacts not just the brand, but also different stakeholders in the society.
However, there is not enough literature in the domain of brand scandals and consumers' …

Water access is a critical public policy problem that many people face worldwide. As
demand for fresh water rises and supply declines, a growing number of regions and …

Purpose The purpose of this paper is to examine the relationship between operational risk
management and customer complaints. It also determines whether product complexity …

This study identified the basic tool for development of organization by utilizing the leadership
qualities where as there are two independent variables included Transactional and …

Prior cross-cultural research on customer complaint behavior has shown that Asian
customers–collectivists (vs. Western customers–individualists) are less likely to engage in …

Today, with the development of technology, people have the opportunity to get imformation
about the places they want to visit or the places they want to go to and share their …

This paper reveals how the patterns of positive user experience in relation to a product vary
over the usage life cycle, from before purchase to disposal/repurchase, and in what way the …

The objective of this research was to explore the influence of demarketing strategies on
rationalization of household food waste “HFW” in the Gaza Strip “GS”, Palestine. More …

The aim of this study is to investigate the level of relationship between the complaints and
complaint behaviours of the customers who benefit from the services offered by hotel …

Purpose Viewing consumer confidence as a set of static factors has informed previous
research and underpinned strategies used in recovering from food safety quality failures, but …