Users have higher demands on product with the developing e-commerce and the increasing
online shopping. Enterprises must design products that meet user demands accurately and …

Monitoring the Quality of Experience (QoE) of the customer base is a key task for Mobile
Network Operators (MNOs), and it is generally performed by collecting users feedbacks …

Network operators need to continuously upgrade their infrastructures in order to keep their
customer satisfaction levels high. Crowdsourcing-based approaches are generally adopted …

The expected characteristics that the mobile network connectivity market will assume with
the well-established adoption of 4G technology and the imminent deployment of 5G …

Network operators are interested in continuously monitoring the satisfaction of their
customers to minimise the churn rate: however, collecting user feed backs through surveys …

With the exponential growth of the number of cellular connections and considering the
upcoming 5G technology, network operators have to invest in all the network domains such …