A review of natural language processing in contact centre automation
S Shah, H Ghomeshi, E Vakaj, E Cooper… - Pattern Analysis and …, 2023 - Springer
Contact centres have been highly valued by organizations for a long time. However, the
COVID-19 pandemic has highlighted their critical importance in ensuring business …
COVID-19 pandemic has highlighted their critical importance in ensuring business …
Method and apparatus for exploiting human feedback in an intelligent automated assistant
The present invention relates to a method and apparatus for exploiting human feedback in
an intelligent automated assistant. One embodiment of a method for conducting an …
an intelligent automated assistant. One embodiment of a method for conducting an …
Context analysis of customer requests using a hybrid adaptive neuro fuzzy inference system and hidden Markov models in the natural language call routing problem
S Rustamov, E Mustafayev, MA Clements - Open Engineering, 2018 - degruyter.com
The context analysis of customer requests in a natural language call routing problem is
investigated in the paper. One of the most significant problems in natural language call …
investigated in the paper. One of the most significant problems in natural language call …
[PDF][PDF] Learning the reward model of dialogue pomdps from data
A Boularias, HR Chinaei… - NIPS Workshop on …, 2010 - researchgate.net
Spoken language communication between human and machines has become a challenge
in research and technology. In particular, enabling the health care robots with spoken …
in research and technology. In particular, enabling the health care robots with spoken …
Human-computer dialogue understanding hybrid system
K Aida-zade, S Rustamov… - … on innovations in …, 2012 - ieeexplore.ieee.org
The problem of designing a system for understanding user intention in human-computer
dialogue is investigated in the article. Two different approaches have been suggested for …
dialogue is investigated in the article. Two different approaches have been suggested for …
Automatic semantic web annotation of named entities
This paper describes a method to perform automated semantic annotation of named entities
contained in large corpora. The semantic annotation is made in the context of the Semantic …
contained in large corpora. The semantic annotation is made in the context of the Semantic …
Learning user intentions in natural language call routing systems
K Aida-zade, S Rustamov - Recent Developments and New Direction in …, 2016 - Springer
The context analysis of customer requests in a natural language call routing problem is
investigated in this paper. Understanding of customer intention is one of the most important …
investigated in this paper. Understanding of customer intention is one of the most important …
Application of Neuro-Fuzzy model for text and speech understanding systems
S Rustamov - 2012 IV International Conference" Problems of …, 2012 - ieeexplore.ieee.org
The problem of speech and text understanding and its application to the spoken dialogue
systems is investigated in the paper. The Neuro-Fuzzy model has been applied for solution …
systems is investigated in the paper. The Neuro-Fuzzy model has been applied for solution …
Dialogue POMDP components (part I): learning states and observations
HR Chinaei, B Chaib-Draa - International Journal of Speech Technology, 2014 - Springer
The partially observable Markov decision process (POMDP) framework has been applied in
dialogue systems as a formal framework to represent uncertainty explicitly while being …
dialogue systems as a formal framework to represent uncertainty explicitly while being …
Learning dialogue POMDP models from data
HR Chinaei, B Chaib-draa - … on Artificial Intelligence, Canadian AI 2011 …, 2011 - Springer
In this paper, we learn the components of dialogue POMDP models from data. In particular,
we learn the states, observations, as well as transition and observation functions based on a …
we learn the states, observations, as well as transition and observation functions based on a …