Model for Integrating Knowledge Management System and Quality Management System in Industry 4.0

DM Montoya-Quintero, LF Bermudez-Ríos… - Calitatea, 2022 - search.proquest.com
Some research has highlighted the interrelationship between Quality Management and
Knowledge Management for designing methods that help to achieve organizational …

Use of Social Networks and Development of the Servqual Method in the hotels of I, II, III, IV and V category of the city of Loja as tools for continuous improvement on …

PM Chango-Cañaveral… - 2020 15th Iberian …, 2020 - ieeexplore.ieee.org
This article presents the use of social networks and the development of the Servqual method
as an objective to analyze the quality of service in hotels in I, II, III, IV and V category in the …

BPM y auditorías de calidad total: Artículo de revisión bibliográfica

M Chiriboga-Mendoza, RD García-Mujica… - Revista Científica …, 2019 - editorialalema.org
En las economías en desarrollo, las empresas manufactureras desempeñan un papel
importante, representan la principal fuente de empleo y generan considerables ingresos e …