Mobile-customer relationship management and its effect on post-purchase behavior: The moderating of perceived ease of use and perceived usefulness

JA Al-Gasawneh, B Al Khoja, MA Al-Qeed, NM Nusairat… - 2022 - digitallibrary.aau.ac.ae
Customers' online shopping intentions have not changed in response to technological
advancements, making it difficult for businesses and marketers to invent new strategies to …

Marketing performance sustainability in the Jordanian hospitality industry: The roles of customer relationship management and service quality

JA Al-Gasawneh, KN AlZubi, MM Anuar, SF Padlee… - Sustainability, 2022 - mdpi.com
This study examines the mediating role of service quality between customer relationship
management (CRM) performance dimensions and the marketing performance of Jordanian …

Moderating the role of the perceived security and endorsement on the relationship between per-ceived risk and intention to use the artificial intelligence in financial …

J Al-Gasawneh, A Al-Hawamleh… - … Journal of Data and …, 2022 - growingscience.com
Advancement of banking and financial investment has led to the rapid expansion of services
automation. The consistent increase of Artificial Intelligence (AI) usage in investment …

The differential impacts of customer commitment dimensions on loyalty in the banking sector in Jordan: Moderating the effect of e-service quality

A Khraiwish, J Al-Gasawneh, J Joudeh… - … Journal of Data and …, 2022 - growingscience.com
The current research scrutinizes the relationship between the three model commitment
components (affective, normative, and calculative commitment) and their various influences …

The relationship between Internet of things and search engine optimization in Jordanian Tele-Communication Companies: The mediating role of user behavior

N Nusairat, J Al-Gasawneh, A Aloqool… - … Journal of Data and …, 2021 - growingscience.com
This research paper aims to investigate the effect of Internet of Things (IoT) on Search
Engine Optimization (SEO) by considering the mediating role of user behavior on this effect …

Avoiding uncertainty by measuring the impact of perceived risk on the intention to use financial artificial intelligence services

J Al-Gasawneh, A Alfityani, S Al-Okdeh… - Uncertain Supply …, 2022 - m.growingscience.com
The moderating role of influencer endorsement and perceived monetary benefits on the
relationship between perceived risk and financial artificial intelligence services was …

The mediating role of customer relationship management between e-supply chain management and competitive advantage

A Aloqool, M Alharafsheh, H Abdellatif… - … Journal of Data and …, 2022 - m.growingscience.com
The purpose of this study is to explore the role of implementing e-supply chain management
(E-SCM) on the competitive position of companies and whether implementing customer …

Do E-service quality and digital content moderate the relationship between website design and the intention to visit the museum?

LN Alhawamdeh, M Alsaaideh… - Quality-Access to …, 2023 - search.ebscohost.com
This study assessed the effects of website design on the intention to visit the Museum of
Parliamentary Life, and the moderating role of E-service quality and digital content in the …

An integrated model of mobile banking service quality and customers' satisfaction: Evidence from Jordanian mobile banking users

K AL-Zubi, J Al-Gasawneh - International Journal of Data and …, 2022 - growingscience.com
The study aimed at developing a new model that integrates mobile banking service quality
in its three dimensions: information quality, system quality, and interface design quality, with …

The interaction of social CRM between CRM performance and marketing performance in hotels

J Al-Gasawneh, K AlZubi, N Nusairat… - … journal of data and …, 2021 - m.growingscience.com
In recent times, there has been a significant decline in hotel occupancy rates, and this is
primarily due to marketing performance. Hoteliers and the decision-makers are thus seeking …