Adopting a life cycle innovation process model, including innovation creation, diffusion, and
evaluation, this research analyzed the knowledge development of service innovation …

The proliferation of sophisticated e-commerce platforms coupled with mobile applications
has ignited growth in business-to-consumer (B2C) commerce, reshaped organizational …

This study explores innovation processes in tourism within the context of Australian tourism
enterprises. A coherent conceptual framework, drawing on the existing literature, is …

Purpose The purpose of this study is to identify the factors that influence the development of
service robots, and to apply a service innovation strategic mindset to the hotel industry in …

Sustainable tourism can be the motivation to manage resources to satisfy environmental,
social and economic needs through cultural integrity, biological diversity, ecological …

Purpose The purpose of this paper is to compare customer perceptions of hotel and peer-to-
peer (eg Airbnb) accommodation advantages and disadvantages and examine their …

Purpose The aim of this paper is to verify whether, in the tourism sector, the “family business
model” is an important development opportunity and, in particular, if it is an innovation driver …

This paper discusses tourism innovation developed by hosts of sharing accommodation,
based on the outcomes of guests' value co-creation. In this process, relationship marketing …

Innovation is attracting increasing attention from public authorities, enterprises, and
academics. Although emerging evidence has indicated that marketing innovation should be …

Purpose This study aims to examine a model that uses climate for creativity as an
intervening mechanism for the relationship of empowering leadership to management …