Strategic Measurement System Design and Performance of Medium Sized Service Firms in Kenya
KO Gor - 2022 - ir.jkuat.ac.ke
Strategic measurement systems (SMS) are essential management tools for operationalizing
firm strategy. One of the obstacles to better performance of small and medium sized firms, is …
firm strategy. One of the obstacles to better performance of small and medium sized firms, is …
[PDF][PDF] THE RELATIONSHIP OF SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY IN CELCOM MALAYSIA
VSZE CHEE - 2022 - eprints.utm.my
Telecommunications is a key enabler of productivity in today's economies and societies. The
fierce market competition among companies has increased dramatically in recent years, and …
fierce market competition among companies has increased dramatically in recent years, and …
[PDF][PDF] AN ANALYSIS OF THE LINK BETWEEN SERVICE QUALITY, PERCEIVED VALUE AND CUSTOMER SATISFACTION OF SMALL AND MEDIUM SCALE …
KD Inyang, JO Alabi, MO Onoja - PRINCE ABUBAKAR AUDU UNIVERSITY … - academia.edu
This study examined the nexus between service quality, perceived value and
competiveness on SMES customers' satisfaction in Nasarawa. The population for the study …
competiveness on SMES customers' satisfaction in Nasarawa. The population for the study …