Rapid technological advancements have led to the emergence of smart services and smart
consumers. This study focuses on smart consumers who voluntarily engage in value …

The concept of the smart home has been widely recognized and accepted, but the
differentiated characteristics of elderly smart products in terms of demand and use are …

The paper identifies and analyses customers' motives to co-create when interacting with
smart services by integrating the self-determination theory with coordination mechanisms …

Background: Currently, there are no binding requirements for manufacturers prescribing
which information must be included in the app descriptions of health apps. Objective: The …

Background: Smart homes are considered effective solutions for home health care for the
elderly, as smart home technologies can reduce care costs and improve elderly residents' …

Purpose This study aims to examine the role of the servicescape in the customer experience
management (CEM) of a themed amusement park following the COVID-19 pandemic …

The dramatic advancement of Internet of Things technology and smart services has
encouraged the integration of smart home and healthcare service. Despite various research …

Acredita-se que a conciergeria hospitalar pode trazer incremento e proporcionar uma
melhoria nos serviços prestados. Por fazer parte da experiência do usuário durante a …

With smart homes' development and market expansion, we must explore the smart home
service experience with a long-term perspective with future thinking. First, this study …

Exploring future scenarios can consider future generations and society from a long-term
perspective. A Futures Triangle is an approach used for mapping future scenarios. In …