Customer service quality management in public transport: The case of rail transport in Tanzania
F Lwesya, R Jaffu - International Review, 2017 - ceeol.com
The main objective of the study was to assess customer service quality management by
taking into account the factors affecting the service quality in rail transport sector. To achieve …
taking into account the factors affecting the service quality in rail transport sector. To achieve …
[PDF][PDF] An investigation of the impact of quality of service on customer satisfaction of Nampower residential customers
IN Namupala - 2019 - repository.unam.edu.na
To remain competitive in the service industry, it is essential for companies to understand the
concept of service quality and customer satisfaction. The purpose of this study was to gather …
concept of service quality and customer satisfaction. The purpose of this study was to gather …
The effects of service quality on students' satisfaction, associated with the academic performance in higher education
OA Aicha - 2018 - repositorium.uminho.pt
Nowadays, with increased competition, Service quality became the main concern of the
higher education institutions to improve their educational criteria. Service quality is …
higher education institutions to improve their educational criteria. Service quality is …
The Effects of Service Quality on Students' Satisfaction, Associated with the Academic Performance in Higher Education
O Abou Aicha - 2018 - search.proquest.com
Nowadays, with increased competition, Service quality became the main concern of the
higher education institutions to improve their educational criteria. Service quality is …
higher education institutions to improve their educational criteria. Service quality is …