When it comes to evaluating emotions as either “good” or “bad,” everyday beliefs regarding
emotions rely mostly on their hedonic features—does the emotion feel good to the person …

When does expressing anger in negotiations lead to concessions? Although research has
begun to address this question, it has not yet examined the influence of the negotiation …

Background Most existing research on medical clowns in health care services has
investigated their usefulness mainly among child health consumers. In this research we …

Communication is a process which allows us to share our ideas with other people and poor
communication leads to lots of misunderstandings and mishaps. Effective communication …

Introduction Queues are inherent to service encounters, as it is not always possible to
provide service to all clients at the exact moment they request service. Queues involve …

Alcohol-intoxicated patients in the emergency department (ED) can be very challenging.
That is why nursing staff need different kind of skills to promote effective healthcare to these …

Aims To assess emergency department (ED) nurses' ability to communicate with angry
patients and to explore the factors that influence nurses' communication skills. Design A …

Introduction: Emergency care service is one of the professions affected by workplace
violence. It is not a new phenomenon but in recent years, much greater emphasis has been …

Aim: The aim of this study was to determine the relationship between anger with general
health in emergency personnel. Setting and Design: This was a correlational study that was …

Aim: The aim of this study is to determine the anger and anger expression styles of the
emergency medical services (EMS) professionals, to determine whether they see …