Technological development of the last several decades has driven open innovation towards
organizational, business, social, and economic change. Open innovation has emerged as …

Purpose The study aims to provide a critical review of the origin, development and process
of sentiment analysis (SA) and a demonstration for hospitality researchers and students on …

Sentiment Analysis (SA) helps to automatically and meaningfully discover hotel customers'
satisfaction from their shared experiences and feelings on social media. Several studies …

Advances in technology have fundamentally changed how information is produced and
consumed by all actors involved in tourism. Tourists can now access different sources of …

Contextualized in postpurchase consumption in business-to-business settings, the authors
contribute to customer experience (CX) management theory and practice in three important …

The tremendous growth of social media and consumer-generated content on the Internet
has inspired the development of the so-called big data analytics to understand and solve …

The progress of Information and Communication Technologies (ICTs) has been transforming
the tourism sector from the points of views of both industry structure and business practices …

Interest in applying Big Data to tourism is increasing, and automated sentiment analysis has
been used to extract public opinion from various sources. This article evaluates the …

Abstract We introduce Big Data Analytics (BDA) and Sentiment Analysis (SA) to the study of
international negotiations, through an application to the case of the UK-EU Brexit …

Browsing online reviews before selecting a satisfactory hotel has become a trend. Multiple
criteria decision making models are powerful tools to provide competitive guidance. The first …