Understanding customer satisfaction in curated subscription services: Moderating roles of subscription time and information disclosure

Z Li, X Zhao, G Ou - Information & Management, 2023 - Elsevier
A new form of online retailing, curated subscription services, is attracting an increasing
number of consumers with their surprise elements. Extant literature has explored individual …

Understanding consumer behaviour in evolving subscription markets–lessons from sports season tickets research

H McDonald, S Dunn, D Schreyer… - Journal of Service …, 2023 - emerald.com
Understanding consumer behaviour in evolving subscription markets – lessons from sports
season tickets research | Emerald Insight Books and journals Case studies Expert Briefings …

Subscription-based business models in the context of tech firms: theory and applications

CWJ Lindström, B Maleki Vishkaei… - International Journal of …, 2024 - emerald.com
Purpose This study analyzes how tech firms can implement the modern wave of subscription-
based business model (SBBM), including value proposition, value creation, value capture …

Moving to subscriptions: service growth through business model innovation in consumer and business markets

B Nansubuga, C Kowalkowski - Journal of Service Management, 2024 - emerald.com
Purpose Subscription offerings are being hailed as the next service growth engine for
companies in both business-to-consumer (B2C) and business-to-business (B2B) markets …

[HTML][HTML] Rental clothing box subscription: The importance of sustainable fashion labels

A Rese, D Baier - Journal of Retailing and Consumer Services, 2025 - Elsevier
Renting fashion using clothing box subscription is a growing trend in the textile industry. The
element of surprise varies according to the box type chosen by the customer: the self …

Investigating consumers' perceived benefits and risks of meal-kit delivery service

HJ Shin, J Jeon, EHL Jeong - International Journal of Hospitality …, 2024 - Elsevier
Modern lifestyles have boosted meal-kit subscriptions, yet little is known about how
consumers' perceptions of benefits and risks affect their intentions. This study, grounded in …

Understanding customer participation dynamics: The case of the subscription box

N Umashankar, KH Kim, T Reutterer - Journal of Marketing, 2023 - journals.sagepub.com
Although subscription boxes are incredibly popular, box companies often miss out on the
benefits of a subscription model. Customers routinely skip boxes, and even when they do …

Uncovering the trends and developments in subscription business models through bibliometric analysis

Y Sharma, R Sijariya - Journal of Service Theory and Practice, 2024 - emerald.com
Purpose The purpose of this study is to examine the trends and developments of
subscription business models (SBMs) over the past two decades. Design/methodology …

The mediating effect of user satisfaction and the moderated mediating effect of AI anxiety on the relationship between perceived usefulness and subscription payment …

Y Liu, Y Park, H Wang - Journal of Retailing and Consumer Services, 2025 - Elsevier
Generative AI applications like ChatGPT from OpenAI help users reach new levels of
productivity. ChatGPT has gained countless new users signing up and sharing use cases …

Understanding surprise: Toward a theory of surprise marketing

WE Guo, B Dong, RW Palmatier - Journal of Retailing, 2024 - Elsevier
Surprise marketing is a deliberate strategy involving the introduction of unexpected and/or
uncertain elements (eg, unexpected coupons, mystery box) into the customer shopping …