What influences satisfaction and loyalty in public transport? A review of the literature
Public transport ridership retention is a challenge for many cities. To develop
comprehensive strategies aimed at retaining riders, it is necessary to understand the …
comprehensive strategies aimed at retaining riders, it is necessary to understand the …
Quality attributes of public transport that attract car users: A research review
The transport sector presents contentious issues with respect to sustainable development,
particularly regarding the use of private motorised vehicles in urban areas. Public transport …
particularly regarding the use of private motorised vehicles in urban areas. Public transport …
Factors affecting the adoption and use of urban air mobility
Technological advances have recently led to the development of urban air mobility (UAM),
an alternative transportation mode with several concepts including vehicles operated by on …
an alternative transportation mode with several concepts including vehicles operated by on …
[HTML][HTML] Sustainable development solutions of public transportation: An integrated IMF SWARA and Fuzzy Bonferroni operator
Developing the quality of public transport has an efficient impact to attract more users to
switch modes from private vehicles to public transport, which has a tremendous capability in …
switch modes from private vehicles to public transport, which has a tremendous capability in …
Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service
C Zhang, Y Liu, W Lu, G Xiao - Transportation Research Part A: Policy and …, 2019 - Elsevier
The evaluation method consisting of partial least square (PLS) and structural equation
model (SEM) is proposed to measure public transport passenger satisfaction as it …
model (SEM) is proposed to measure public transport passenger satisfaction as it …
Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution
Increasing public transport ridership while providing a service that better caters to individual
travelers poses an important goal and challenge for society, particularly public transport …
travelers poses an important goal and challenge for society, particularly public transport …
Quality of service in public transport based on customer satisfaction surveys: A review and assessment of methodological approaches
The growth of literature in the field of quality of service in the public transport (PT) sector
shows increasing concern for a better understanding of the factors affecting service quality …
shows increasing concern for a better understanding of the factors affecting service quality …
Perceived service quality in bus transit service: a structural equation approach
This paper proposes a methodology for evaluating the quality of service perceived by users
of a bus transit service. A Structural Equation Model (SEM) approach is used to reveal the …
of a bus transit service. A Structural Equation Model (SEM) approach is used to reveal the …
Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement
WT Lai, CF Chen - Transport policy, 2011 - Elsevier
Understanding the behavioral intentions of public transit passengers is important, because
customer loyalty is seen as a prime determinant of long-term financial performance. This …
customer loyalty is seen as a prime determinant of long-term financial performance. This …
Drivers of customer satisfaction with public transport services
A Mouwen - Transportation Research Part A: Policy and Practice, 2015 - Elsevier
This paper aims to improve the understanding of the drivers of customer satisfaction with
public transport (PT). The methodology provides a relevant contribution to the previous …
public transport (PT). The methodology provides a relevant contribution to the previous …