Customer satisfaction in the automotive industry. A case study

S Demirova, M Dimitrov - AIP Conference Proceedings, 2024 - pubs.aip.org
Customer satisfaction in the service activities of enterprises is one of the main means of
securing competitive advantages and customer retention through more complete and …

[PDF][PDF] Influence of service request process and quality on retention in After-Sales of Luxury Car Segment with a mediating effect of Trust & Commitment

R Naru - 2021 - dr.ddn.upes.ac.in
“Influence of service request process and quality on retention in After-Sales of Luxury Car
Segment with a mediating effect of Page 1 i “Influence of service request process and quality on …