Consumer sentiment analysis is a recent fad for social media-related applications such as
healthcare, crime, finance, travel, and in academia. Disentangling consumer perception to …

Electronic word-of mouth (eWOM) has attracted considerable interest from researchers in
the past decade. Although the extant research has helped us to develop a good …

The business case for investing in online reputation has received increasing scrutiny in
recent years. This study identifies the business value of consumer reviews and management …

Understanding consumers' needs and wants has been a major source of success for hotel
organizations. Notwithstanding, investigating the valence of online reviews and modeling …

In the digital era, consumers choose among various types of word of mouth (WOM) when
searching for product information. This research investigates how consumers allocate their …

This study focuses on consumers' processing of online reviews as an empowering
experience. We investigate how decision support information (ie, online reviews) can lead to …

Consumer recommendations of products and services are important performance indicators
for organizations to gain feedback on their offerings. Furthermore, they are important for …

Online customer reviews (OCRs) have become a major source of information for customers
in the Internet. Understanding the impact of OCRs on customers' decisions is an important …

Understanding the determinants of consumers' willingness to pay (WTP) is an important
challenge especially for practitioners. This study evaluates the effect of external information …

Online consumer reviews are broadly believed to be a necessary and powerful marketing
tool, and as such they have attracted considerable attention from both marketers and …