Purpose This study aims to develop a systematic literature review of customer value co-
creation in the hospitality and tourism industry and present the different views of the scientific …

Evolving research perspectives on food and gastronomic experiences in tourism | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …

Technology developments relating to automation, artificial intelligence, and robots have
transformed the landscape of service industries, including hospitality and tourism. Through a …

This research responds to calls for research on the devastating impact of the Covid-19
pandemic on the hospitality industry by investigating how hotel managers are designing …

Humanoid robots should play an increasing role in hospitality and tourism services.
Anthropomorphic–human like–characteristics seem critical component to consumers …

Purpose This study aims to construct a scale for measuring the spa hotel experiencescape
in wellness tourism, clarify the mechanism through which wellness tourism experiencescape …

Value co-creation with customers has emerged as a relevant topic at both academic and
managerial level. Considering the positive outcomes derived from value co-creation, firms …

This study aims to provide a theoretical framework explaining how tourists' revisit intentions
to home-based accommodations are formed. It does so by inserting constructs related to co …

This article discusses the concomitant processes of increasing familiarisation,
responsiveness and responsibility that digital technology enables in the realm of tourism …

Global connectivity facilitated tourism and redefined economic landscapes, highlight an
interest in better understanding tourism retention factors. Today, in view of the global COVID …