Domain engineering for customer experience management

I Benzarti, H Mili, RM de Carvalho, A Leshob - Innovations in Systems and …, 2022 - Springer
Customer experience management (CXM) denotes a set of practices, processes, and tools,
that aim at personalizing a customer's interactions with a company around the customer's …

Cxdev: A case study in domain engineering for customer experience management

I Benzarti, H Mili, A Leshob - … Conference on Software and Software Reuse, 2020 - Springer
Customer experience management (CXM) denotes a set of practices, processes, and tools,
that aim at personalizing a customer's interactions with a company around the customer's …