PURPOSE: When the economy's in terrible shape, any of us is lucky to have a job, human
resources managers worrying about whether or not employees are contributing to the …

The classical views on gaining competitive advantage having lost the role as prime
ratiocinates for triumph in the current dynamic milieu have necessitated an urgent need for …

The fierce competition among industries and the rapid environment changes have health
care companies not only face the competitive prices of products but also bear the pressure …

The main objective of this document is to combine and analyze, from a statistical
perspective, the expectations and perceptions of the quality of service of national and …

In face of currently economic globalization and rapid development of knowledge, the
competition in high-tech industry has developed from regionally to globally. The fierce …

Purpose Service innovation benefits hospitality organizations' service quality and
competitive advantages. However, how and when team culture amplifies team service …

Innovation is about creativity and the improvisation of new ways and techniques suited to the
individual. Guidance and counseling are essential parts of teaching and learning in Ghana …

Although the importance of Total Quality Management (TQM) practices in improving hotel
service performance is well known since it is a key to achieving service excellence, the role …

Previous research shows many significant links between employees‟ perceptions of their
overall satisfaction experience in hotels, and other variables. However, the role of job …

Teknolojinin yoğun kullanımı ve aşırı iş yükü nedeniyle işgörenler teknostres ve iş gerilimi ile
karşı karşıya kalabilmektedirler. Bu durum, hizmet inovasyon davranışını, diğer bir ifadeyle …