Ghost production: applying the servuction model to establish a typology and propose a research agenda for on-demand restaurant food delivery

M Ashton, A Tuomi, P Backman - Journal of Hospitality and Tourism …, 2022 - emerald.com
Purpose The rapid growth in volume and value of on-demand restaurant food delivery,
accelerated by the COVID-19 pandemic, is causing a paradigm shift in the food service …

Nexus of customer adaptation to mannequins with visit intention to full-service restaurants: Role of spatial layout

KM Selem, MS Islam, L Aureliano-Silva… - International Journal of …, 2023 - Elsevier
The primary purpose of this paper is to highlight the relationships between mannequins'
usage in restaurants, customers' social isolation, and visit intention to full-service restaurants …

[HTML][HTML] Effects of millennials willingness to pay on buying behaviour at ethical and socially responsible restaurants: Serial mediation analysis

A Oke, K McKenzie, O Osobajo, A Lawani - International Journal of …, 2023 - Elsevier
This study empirically examines millennials' buying behaviour at restaurants undertaking
Corporate Social Responsibility activities by testing the effects of willingness to pay on …

Social media, brand communication and customer engagement in Michelin-starred restaurants during a time of crisis

S Fissi, E Gori, V Marchi, A Romolini - British Food Journal, 2022 - emerald.com
Purpose The purpose of this study is to analyse the brand communication on social media
(SM) made by two-and three-starred restaurants and the customer reaction in terms of …

Illuminating the dark kitchen business model-A knowledge-based perspective from the supply-side

OTK Vu, AD Alonso, TD Tran, GJ Nicholson - Journal of Hospitality and …, 2023 - Elsevier
While the dark kitchen model is becoming more prominent, its research potential remains
underdeveloped, including an understanding based upon the knowledge and experience of …

Motivations, attitudes and intentions towards luxury dining in airplane themed restaurants: moderating roles of desire to fly, desire for luxury and FOMO

KC Lau, S Lee, I Phau - Journal of Hospitality and Tourism Insights, 2023 - emerald.com
Purpose The purpose of this study is to investigate the motivations, attitudes and intentions
towards luxury dining in airplane themed restaurants (ATRs). The moderating roles of desire …

Virtual Restaurants: Customer Experience Keeps Their Businesses Alive

MI Klouvidaki, N Antonopoulos, GD Styliaras… - Information, 2023 - mdpi.com
Due to COVID-19 restrictions, many restaurants were forced to discontinue in-person
service, either by locking down or finding alternative methods of operation. Despite the fact …

[HTML][HTML] Local food experiences before and after COVID-19: a sentiment analysis of EWOM

P Poyoi, A Gassiot-Melian, L Coromina - Tourism and hospitality …, 2023 - hrcak.srce.hr
Purpose–To use Natural Language Processing (NLP) to explore how people feel and what
they share online about their experiences with food. In addition, to learn how these …

Innovation in high-end food service during COVID-19 lockdowns

A Tuomi, M Ashton, HK Ellonen, I Tussyadiah - 2022 - scholarspace.manoa.hawaii.edu
COVID-19 lockdown measures have forced hospitality operators to re-configure their
dynamic capabilities through innovating operational practices and pivoting traditional …

[图书][B] Tourismus in der Krise: COVID-19 als Auslöser für neue Geschäftsmodelle und Digitalisierung: Fallstudie mit Akteuren einer Flusskreuzfahrtdestination im …

YC Zimmermann - 2023 - library.oapen.org
Abstract Inhaltsangabe: Dieses Open-Access Buch befasst sich mit der krisenbedingten
Transformation touristischer KMU infolge von COVID-19. Fokussiert auf eine …