Through a thematic content analysis of 118 journal articles from interdisciplinary fields, this
study reviews the research trends of online crisis communication literature in a Chinese post …

This book is not available as a print inspection copy. To download an e-version click here or
for more information contact your local sales representative. When a crisis breaks out, it's not …

Ongoing Crisis Communication: Planning, Managing, and Responding, Second Edition
provides an integrated approach to crisis communication that spans various disciplines as …

Strategic communication comprises different forms of goal-oriented communication inside
and between organizations, their stakeholders and the society. Strategic communication is …

Research on crisis communication has traditionally focused on private organisations'
reputation and blame avoidance strategies. As a result, there is limited knowledge on crisis …

Purpose–The article has two major purposes. The first purpose is to examine the roles and
practices of communication professionals in relation to internal aspects of crisis …

Leading research on social media firestorms typically advises managers to quickly quell the
backlash by appeasing brand critics. Drawing on crisis communications and branding …

Purpose This study aims to explore the impact of marketing agility on the business-to-
business (B2B) firms' capacity to address unexpected events such as the recent coronavirus …

Purpose The fast and shocking onset of the crisis caused by the COVID-19 virus created the
need for a complete crisis management of healthcare facilities to manage the current stage …

Drawing on recent research on robust governance, we conceptualize robust crisis
communication as a dynamic process centered on evolving public communication demands …