Purpose The purpose of this paper is to examine the relationship between tourism service
quality and destination loyalty through investigating the mediation effect of destination image …

This paper seeks to explore the domain of tangible quality construct; reviews the existing
literature and then proceeds to develop a scale called TANGSERV for measuring tangible …

This article identifies the influence of logistics service quality in Indonesia on customer
satisfaction and loyalty during the COVID-19 pandemic and customer trust as a moderating …

Purpose–The purpose of this paper is to examine the relationship between total quality
management (TQM) practices and customer satisfaction and also to investigate the …

Quality management (QM) has been the purview of operations management for repetitive
processes, where project management (PM) is applied to temporary endeavors to create …

Business schools are under mounting pressure to decrease the cost of delivering education
while improving programmes and services for students. Total quality management (TQM) …

The identification and measurement of service quality are critical factors that are responsible
for customer satisfaction. This article identifies 11 attributes that define quality of care and …

Se ha demostrado que gestionar la calidad del servicio es un factor determinante clave para
garantizar el buen desempeño empresarial y que a través de ésta aumentar la capacidad …

This study tries to identify the effects of services offered by Malaysian banks through online
media and ATMs on customer satisfaction. 500 students from different universities in …

Doing business in a competitive and dynamic environment requires companies to
continually improve and enhance their business performance and capabilities. One of the …