We present an integrative review of existing marketing research on mobile apps, clarifying
and expanding what is known around how apps shape customer experiences and value …

Purpose Despite its volume, the academic research on the impact of electronic word of
mouth (eWOM) on tourism and hospitality consumer behaviour is fragmented and largely …

With the growth of Internet technologies more and more consumers are using it as a tool for
information seeking about a product or a company. Enhancement of the Internet, popularity …

Intense competition drives e-tailers to search for radically new ways to maintain and
increase their market share. Drawing on Bagozzi's appraisal→ affective response→ …

Many companies compete globally in a world in which user ratings and price are important
drivers of performance but whose importance may differ by country. This study builds on the …

Mobile app ratings and reviews are important due to their influence on consumer behavior
and the financial consequences for app developers and app platform providers. This paper …

With the development of e-commerce platforms, online customer reviews have become an
important instrument for providing product word-of-mouth (WoM) information. Analyzing and …

Consumers' growing reliance on the Internet as an information source for decision making
has raised the need for more research into online physician reviews (OPRs). This study …

The effects of traffic congestion are adverse, primarily including air pollution, commuter
stress, an increase in vehicle operating costs, and accidents on road. In efforts to alleviate …

Consumers' growing reliance on the web information when choosing physicians has drawn
attention to the need for more research into online physician ratings. This study conducted …