This study contributes to the constantly accumulating evidence on the effects of customer
incivility (CI) on service employee exhaustion. Previous research has demonstrated that …

The aim of this paper was to contribute to a broader understanding of the cognitive
consequences of expressive suppression. Specifically, we examined whether the …

Wstęp: Artykuł prezentuje wyniki prac nad polską wersją zrewidowanej Emotional Labour
Scale (ELS), narzędzia do pomiaru pracy emocjonalnej opracowanego przez Lee i …

Research shows that positive affective displays in customer service interactions are
positively related to customers' perception of overall service quality. Consequently, the way …

Celem artykułu jest prezentacja zjawiska pracy emocjonalnej, na które jako pierwsza
zwróciła uwagę Arlie Hochschild. Praca emocjonalna dotyczy obecnie wielu wykonywanych …

Background: This article presents the results of the study on the Polish version of the revised
Emotional Labor Scale (ELS), developed by Lee and Brotheridge. The ELS measures deep …

The current study investigates the relationship between negative emotions experienced by
employees during service interactions and the professional burnout. It was predicted that …

This study contributes to the constantly accumulating evidence on the effects of customer
incivility (CI) on service employee exhaustion. Previous research has demonstrated that …

The article describes the notion of teacher's emotional labor, which is an important and often
neglected subject in didactics and pedeutology. The thesis is that the manner in which a …

Artykuł koncentruje się na problemie wypalenia zawodowego, uwzględniając środowisko
nauczycielskie (nauczycieli religii). Jest próbą przedstawienia psychospołecznych korelatów …