Digital finance which is facilitated by electronic banking is absolutely paramount for realising
the developmental objectives of emerging economies. Success of service innovations in the …

Despite the relevance of empathy in banking services, very few studies in literature have
investigated the multidimensional nature of both cognitive and affective empathy, especially …

Banks often invest in new technologies as competitive necessity. Therefore, despite the
visible impacts on banking operations, they may actually find it hard to achieve business …

Abstract Information and communication technology has changed the way in which banks
provide services to its customers. These days the customers are able to perform their routine …

This study examined the role of payment service banks (PSBs) on the growth of Micro, small
and medium scale (MSMEs) businesses in Ilorin metropolis. Grounded on the theory of …

India's contribution to the global digital revolution is multi-faceted. The present report reflects
the diverse landscape of India's digitisation, which includes massive infrastructural …

In this information driven business domain, banks are adopting Information Technology (IT)
to reap strategic as well as operational benefits. However, the extent of IT adoption may vary …

This paper studies the impact of IT in the service quality of banking sector. The purpose of
the intended research involves determining bank adoption pattern of electronic media …