Digitalization increases the pressure for companies to innovate. While current research on
digital transformation mostly focuses on technological and management aspects, less …

High academic interest and numerous theoretical and practical studies on service systems
and service ecosystems, paired with the accelerated evolution of the service (eco) system …

Purpose The purpose of this paper is to explore the emergence of innovation in smart
service systems to conceptualize how actor's relationships through technology-enabled …

Smart service systems are everywhere, in homes and in the transportation, energy, and
healthcare sectors. However, such systems have yet to be fully understood in the literature …

Purpose The proliferation of (big) data provides numerous opportunities for service
advances in practice, yet research on using data to advance service is at a nascent stage in …

Digitalization drives automotive original equipment manufacturers (OEMs) to change their
value propositions and open-up towards greater collaboration and customer integration. The …

Platform-based manufacturing is substantially changing the way production is conceived
and performed. Companies do not know who is making their parts, part manufacturers do …

This paper summarizes the arguments and counterarguments of the scientific discussion on
multi-company co-operation leading, given that co-creating value between companies is a …

Experience-centric service (ExS) is a type of service through which customers experience
emotionally appealing events and activities that result in distinctive memory. The literature …

Abstract Service design is a multidisciplinary area that helps innovate services by bringing
new ideas to customers through a design-thinking approach. Services are affected by …