[PDF][PDF] Identity vs Performance: An overview of theories explaining trust in government

G Bouckaert, S Van de Walle, B Maddens… - Second Report …, 2002 - researchgate.net
Het concept 'vertrouwen'is sterk gerelateerd aan het concept 'risico', en is noodzakelijk voor
de omgang met onzekerheden. Wanneer er gesproken wordt over 'vertrouwen in de …

The institutional collective action framework

RC Feiock - Policy studies journal, 2013 - Wiley Online Library
I nstitutional collective action (ICA) dilemmas arise from the division or partitioning of
authority in which decisions by one government in one or more specific functional area …

[图书][B] Size and local democracy

B Denters, M Goldsmith, A Ladner, PE Mouritzen… - 2014 - elgaronline.com
Size and Local Democracy Page 1 Size and Local Democracy Bas Denters, Michael Goldsmith,
Andreas Ladner, Poul Erik Mouritzen, and Lawrence E. Rose - 9781783478248 Downloaded …

Types of multi-level governance

L Hooghe, G Marks - Handbook on multi-level governance, 2010 - elgaronline.com
Centralized authority has given way to new forms of governing. 2 Formal authority has been
dispersed from central states both up to supranational institutions and down to regional and …

Linking public sector social media and e-government website use to trust in government

GA Porumbescu - Government information quarterly, 2016 - Elsevier
This study examines how citizens' use of e-government websites and public sector social
media accounts relates to their satisfaction and perceptions of public sector trustworthiness …

Does performance management relate to good governance? A study of its relationship with citizens' satisfaction with and trust in Israeli local government

I Beeri, A Uster, E Vigoda-Gadot - Public Performance & …, 2019 - Taylor & Francis
Since the late 1980s, performance management has become a bon ton in central and local
government research and practice. Its emergence is largely a result of neo-liberal ideas and …

Public service performance and trust in government: The problem of causality

S Van de Walle, G Bouckaert - International journal of public …, 2003 - Taylor & Francis
Concerns for restoring citizens' trust in government are at the core of public sector
modernization. Public distrust is often blamed on the bad functioning of public services, and …

The performance–trust link: Implications for performance measurement

K Yang, M Holzer - Public administration review, 2006 - Wiley Online Library
Although the link between government performance and citizen trust in government seems
intuitive, the relationship is not supported in some of the literature. This article argues that …

Expectations, performance, and citizen satisfaction with urban services

GG Van Ryzin - Journal of policy analysis and management, 2004 - Wiley Online Library
The expectancy disconfirmation model has dominated private‐sector research on customer
satisfaction for several decades, yet it has not been applied to citizen satisfaction with urban …

Jurisdiction size and local democracy: Evidence on internal political efficacy from large-scale municipal reform

DD Lassen, S Serritzlew - American Political Science Review, 2011 - cambridge.org
Optimal jurisdiction size is a cornerstone of government design. A strong tradition in political
thought argues that democracy thrives in smaller jurisdictions, but existing studies of the …