Scholars utilizing situational crisis communication theory (SCCT) mainly examine how
attributed responsibility affects organizational reputation and how response strategies …

Explore the major theories within crisis communication, fully revised and updated Theorizing
Crisis Communication provides a comprehensive and state-of-the-art review of both current …

Inoculation theory explains how an existing state (an attitude, a belief, a position) can be
made more resistant to future influence, in much the same way a medical inoculation can …

This study investigates the moderating impact of crisis involvement and message framing on
the effect of crisis response strategies on post-crisis attitude toward an organization. In the …

Organizations in crisis often fail to select the optimal crisis response strategy, preferring
strategies that avoid short-term losses over the ones that offer long-term gains. This article …

This study examines if and when spokespersons of an organization in crisis can express
their genuine emotions as opposed to appearing rational. The impact of emotional …

Twenty-five in-depth interviews with Belgian crisis communication practitioners were
conducted to examine the gap between theory and practice. Crisis communication has …

A scenario‐based 2 (communication timing: stealing thunder vs. thunder)× 2 (pre‐crisis
reputation valence: positive vs. negative)× 2 (crisis type: product‐harm vs. moral‐harm) …

This study investigates the degree to which a favorable (vs. an unfavorable) pre-crisis
reputation shields organizations from reputational loss due to crises. The results indicate …

Negative social evaluations and the strategies a firm employs to manage them have
garnered significant attention among management scholars. However, past research has …