Digital servitization value co-creation framework for AI services: a research agenda for digital transformation in financial service ecosystems
Purpose Innovative firms have rapidly developed artificial intelligence (AI) capabilities into
their service ecosystems, essentially changing perceptions of what is service quality and …
their service ecosystems, essentially changing perceptions of what is service quality and …
A systematic review of Internet banking adoption
P Hanafizadeh, BW Keating… - Telematics and informatics, 2014 - Elsevier
This paper presents a systematic review of 165 research articles published on the adoption
of Internet banking (IB) between 1999 and 2012. The results show that interest in the topic of …
of Internet banking (IB) between 1999 and 2012. The results show that interest in the topic of …
Enhancing the value co-creation process: artificial intelligence and mobile banking service platforms
Purpose The purpose of this study is to investigate the relationships that influence the value
co-creation process and lead to consumer comfort with artificial intelligence (AI) and mobile …
co-creation process and lead to consumer comfort with artificial intelligence (AI) and mobile …
Examining factors influencing Jordanian customers' intentions and adoption of internet banking: Extending UTAUT2 with risk
AA Alalwan, YK Dwivedi, NP Rana… - Journal of Retailing and …, 2018 - Elsevier
The key objective of this study is to propose and examine a conceptual model that best
explains the key factors influencing Jordanian customers' intentions and adoption of Internet …
explains the key factors influencing Jordanian customers' intentions and adoption of Internet …
[HTML][HTML] Conversational robo advisors as surrogates of trust: onboarding experience, firm perception, and consumer financial decision making
C Hildebrand, A Bergner - Journal of the Academy of Marketing Science, 2021 - Springer
The current research demonstrates how conversational robo advisors as opposed to static,
non-conversational robo advisors alter perceptions of trust, the evaluation of a financial …
non-conversational robo advisors alter perceptions of trust, the evaluation of a financial …
Understanding user acceptance of QR code mobile payment systems in Turkey: An extended TAM
With the contactless payment feature, QR code mobile payment systems (MPS) has been
increasingly popular among consumers, particularly during the COVID-19 pandemic. These …
increasingly popular among consumers, particularly during the COVID-19 pandemic. These …
Integrating trust, religiosity and image into technology acceptance model: the case of the Islamic philanthropy in Indonesia
Purpose The purpose of this study is to propose an extended model of technology
acceptance model (TAM) in the use of financial technology (Fintech) in the context of Islamic …
acceptance model (TAM) in the use of financial technology (Fintech) in the context of Islamic …
Is FinTech providing effective solutions to Small and Medium Enterprises (SMEs) in ASEAN countries?
With the continuous boom of FinTech, the similar features of different platforms provide
effective solutions for small and medium enterprises. This study examines whether FinTech …
effective solutions for small and medium enterprises. This study examines whether FinTech …
Recognise misinformation and verify before sharing: a reasoned action and information literacy perspective
The menace of misinformation online has gained considerable media attention and
plausible solutions for combatting misinformation have often been less than satisfactory. In …
plausible solutions for combatting misinformation have often been less than satisfactory. In …
Wearable technologies: The role of usefulness and visibility in smartwatch adoption
Although still in the early stages of diffusion, smartwatches represent the most popular type
of wearable devices. Yet, little is known about why some people are more likely to adopt …
of wearable devices. Yet, little is known about why some people are more likely to adopt …