Emerging technologies have capabilities to reshape business process management (BPM)
from its traditional version to a more explorative variant. However, to exploit the full benefits …

A business process re-engineering value in improving the business process is undoubted.
Nevertheless, it is incredibly complex, time-consuming and costly. This study aims to review …

In an environment of intense globalization and digitalization, business organizations are
increasingly faced with various challenges such as rising costs, strong competition, rapidly …

Human factor in business process management: modeling competencies of BPM roles |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …

Publications on Total Quality Management (TQM) over the last three decades are numerous;
however, systematic quantitative reviews are scarce. The aim of this paper is to provide …

Purpose This study conducts a systematic literature review (SLR) on serious games in the
BPM domain, in order to answer: RQ1–what are BPM games' learning objectives and design …

Purpose This study aims to dissect the multifaceted impact of ISO/IEC 17025 accreditation,
specifically within civil engineering testing and calibration laboratories. To achieve this, it …

Purpose The purpose of this paper is to investigate the heterogeneity in the implementation
of the ISO 9001 quality management system in service-oriented organizations, and to …

This thesis covered the implementation of lean management in Finnish health care. The
research underlying this thesis represents an empirical, multi-method case study that was …

The progressing globalization processes and new technological solutions require the
organization to constantly adapt to changes taking place in the environment. More and more …