Effectiveness of e-CRM in commercial banks: A customer perspective
MR Farooqi, S Kumari - Srusti Management Review, 2014 - search.proquest.com
The customer relationship management has a vital function of customer oriented marketing.
The basic aim of this paper is to investigate how commercial banks use e-CRM tool in order …
The basic aim of this paper is to investigate how commercial banks use e-CRM tool in order …
[PDF][PDF] Impact of Customer Satisfaction in Telecom Sectors at Raipur District
N Shrivastava - Indian Journal of Economics and Business, 2021 - ashwinanokha.com
The Indian telecommunications business, particularly mobile phone services, is booming not
only in India but around the world. This sector has made a noteworthyinfluence to the …
only in India but around the world. This sector has made a noteworthyinfluence to the …
To Study the Impact of Service Quality on Customer Loyality in Mobile Telecom at Ernakulam District
S Mohammed Ali - To Study the Impact of Service Quality on …, 2020 - papers.ssrn.com
The Indian telecommunication industry is all set for growth and is expected to contribute
substantially towards the nation's Gross Domestic Product. Industries and in particular the …
substantially towards the nation's Gross Domestic Product. Industries and in particular the …
[PDF][PDF] To study the Impact of Service Quality on customer loyality in mobile telecom at Ernakulam District
S Kavitha, SM Ali - researchgate.net
The Indian telecommunication industry is all set for growth and is expected to contribute
substantially towards the nation's Gross Domestic Product. Industries and in particular the …
substantially towards the nation's Gross Domestic Product. Industries and in particular the …
[PDF][PDF] A STUDY OF CUSTOMER RETENTION STRATEGIES BY TELECOM SERVICE PROVIDERS WITH REFERENCE TO ALLAHABAD DISTRICT
S Singh - academia.edu
In the new economy customer retention is considered as one of the main relationship
marketing concepts concerned with developing and maintaining a long-term customer-firm …
marketing concepts concerned with developing and maintaining a long-term customer-firm …
[PDF][PDF] SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE CELLULAR TELECOMMUNICATION SERVICE PROVIDER IN INDIA
G Malik, CA Guptha - … Journal of Research in Management & …, 2014 - researchgate.net
Tele-Communication industry has its roots since the industrial era but it has been under the
constant change both in evolutionary and revolutionary pattern. Technological …
constant change both in evolutionary and revolutionary pattern. Technological …
[引用][C] Impact of service quality on customer loyalty-A study on telecom sector in India
A Dubey, AK Srivastava - IOSR Journal of Business and Management (IOSR …, 2016