[HTML][HTML] The haves and the have nots: Civic technologies and the pathways to government responsiveness
As civic life has moved online, scholars have questioned whether this will exacerbate
political inequalities due to differential access to technology. However, this concern typically …
political inequalities due to differential access to technology. However, this concern typically …
Quantifying spatial under-reporting disparities in resident crowdsourcing
Modern city governance relies heavily on crowdsourcing to identify problems such as
downed trees and power lines. A major concern is that residents do not report problems at …
downed trees and power lines. A major concern is that residents do not report problems at …
Is a more transparent, connected, and engaged city a smarter investment? A study of the relationship between 311 systems and credit ratings in American cities
It has been noted that “the impact of technologies to foster public value creation using open
data and transparency websites, crowdsourcing and participation platforms, smart city …
data and transparency websites, crowdsourcing and participation platforms, smart city …
Towards an Expectation-Oriented Model of Public Service Quality: A Preliminary Study of NYC 311
The 311 system has been deployed in many US cities to manage non-emergency civic
issues such as noise and illegal parking. To assess the performance of 311-mediated public …
issues such as noise and illegal parking. To assess the performance of 311-mediated public …