The tourism industry is one of the major service sectors expanding rapidly. Hotels play a
prime role in delivering service to guests and creating satisfaction. This study aims to …

This study aims to determine how service quality and destination image affect revisit
intention by considering satisfaction as mediation. This research uses quantitative methods …

The ubiquitous nature of mobile handsets is enhancing consumers' shopping experience
and thus encouraging extensive m-commerce adoption. The personality traits of the users of …

The higher education sector is a dynamic and competitive environment where service
quality plays a crucial role. Higher education institutions must continuously enhance their …

This study measured the individual differences in the service quality of Bangladeshi
university libraries by type of university, user and gender. A modified SERVQUAL (service …

This research aims to investigate the relationships and mutual influence between the
digitalization of international trade and customer satisfaction in the context of the post …

The servqual service quality scale is a commonly used model to evaluate the service quality
of businesses operating in the service sector. This model assists businesses in determining …

The provision of educational services with high quality is a matter of concern to all
stakeholders in higher education (academic staff, administration, students, etc.). According …

Satisfying students in higher education has proven to be a difficult task, although universities
are striving to meet student needs and expectations. Private universities are trying to …

Tujuan dari penelitian ini adalah untuk mengevaluasi pola kepuasan pelanggan terhadap
kualitas layanan Bank X. Metode ServQual adalah alat ukur yang digunakan untuk …