The connections between the design and use of space in higher education, and the
production of teaching and learning, and of research, are not well understood. This paper …

Many studies have examined the reasons for students' satisfaction or dissatisfaction with
their higher educational experience. However, no single paper reviews the major attributes …

This study defines MOOC success as the extent of student satisfaction with the course.
Having more satisfied MOOC students can extend the reach of an institution to more people …

Students' satisfaction can be defined as a short-term attitude resulting from an evaluation of
students' educational experience, services and facilities. Earlier it was measured by …

Intensifying marketisation across higher education (HE) in England continues to generate
critical commentary on the potentially devastating consequences of market logic for …

Understanding customers' expectations regarding organisations' social responsibility is
fundamental to creating and implementing successful strategies and programmes. More …

Gamification, the application of game elements to non-game situations, has gained traction
in education as a mechanism for improving motivation and/or learning outcomes. Although it …

In the global university sector competitive funding models are progressively becoming the
norm, and institutions/courses are frequently now subject to the same kind of consumerist …

Topicality of the research is confirmed by increasing student involvement into the
educational process, when not only the academic staff and administration participate in the …

Purpose This paper attempts to develop and validate a service quality instrument called
HiEduQual to measure the perceived service quality of students in higher education …