How anthropomorphism shapes restaurant customers' consumption of plant-based meat alternatives: Perceptions, attitudes, and intention to visit
Despite the prevalence of plant-based meat alternatives (PBMA), the acceptance of this
novelty among restaurant customers has been overlooked. Using an experimental …
novelty among restaurant customers has been overlooked. Using an experimental …
Understanding the impact of national culture differences on customers' online social shopping behaviours
The growth of social media (SM) has contributed to the retail industry. Academics and
professionals are specifically intrigued by how the fusion of SM might address the issue of …
professionals are specifically intrigued by how the fusion of SM might address the issue of …
Boycotting Asian restaurants: The effect of mortality salience, contagion name, and media exposure on boycotting
During the pandemic, many Asian-related hospitality businesses have been experiencing
an uptick of discriminatory boycotting from customers. However, due to the scarcity of …
an uptick of discriminatory boycotting from customers. However, due to the scarcity of …
Is differential treatment in response to service failures effective? The roles of comparison, loyalty, and scarcity messages
Previous studies have shown how a strong relationship between a customer and a firm can
exacerbate dissatisfaction after a service failure. However, the effectiveness of providing …
exacerbate dissatisfaction after a service failure. However, the effectiveness of providing …
Unveiling the effects of consumers' psychological distance on their reactance and related behavioral outcomes: Do lockdown restrictions matter?
X Chen, Y Duan, H Ittefaq, Y Duan - Frontiers in psychology, 2022 - frontiersin.org
This study examined consumers' psychological reactance, which is insufficiently explored in
the literature. This research fills the gaps found in the literature reviewed and investigates …
the literature. This research fills the gaps found in the literature reviewed and investigates …
The transferability of passion: how green influencers inspire tourists' green initiative support
The tourism industry has caused severe environmental damage, partially due to the high
volume of tourists and their limited engagement in pro-environmental behavior. A viable …
volume of tourists and their limited engagement in pro-environmental behavior. A viable …
Check‐in significance: Differentiating loyalty reward members and non‐members
J Hwang, S Lee, JA Busser… - International Journal of …, 2024 - Wiley Online Library
Interactions between service employees and customers at check‐in shape customers' first
impressions and lead to their future behavioral intentions. Even though customer …
impressions and lead to their future behavioral intentions. Even though customer …
Use it or lose it: point expiration and status demotion
Purpose In managing hierarchical loyalty programs (HLP), firms often use a reward point
expiration and status demotion policy to reduce financial liability and to encourage repeat …
expiration and status demotion policy to reduce financial liability and to encourage repeat …
Operational Transparency as a Service Design: An Investigation on Labor/Effort Observation Effect
Increasing operational transparency offers customers the opportunity to observe the labor
and efforts of service staff in the service production and delivery process. This study explores …
and efforts of service staff in the service production and delivery process. This study explores …
The positive influence of watching others receive preferential treatment on rewards program participation: The moderating role of rule knowledge
Watching others receive superior treatment, a phenomenon known as the bystander effect,
typically results in negative customer responses. In contrast, we investigate how to …
typically results in negative customer responses. In contrast, we investigate how to …