Conversational technologies are transforming the landscape of human‐machine interaction.
Chatbots are increasingly being used in several domains to substitute human agents in …

Sentiment analysis as a field has come a long way since it was first introduced as a task
nearly 20 years ago. It has widespread commercial applications in various domains like …

In this chapter, we present our work in emotion cause extraction. Since there is no open
dataset available, the lack of annotated resources has limited the research in this area …

Chatbot has become an important solution to rapidly increasing customer care demands on
social media in recent years. However, current work on chatbot for customer care ignores a …

Emotion cause extraction aims to identify the reasons behind a certain emotion expressed in
text. It is a much more difficult task compared to emotion classification. Inspired by recent …

Emotional support conversation (ESC) aims to provide emotional support (ES) to improve
one's mental state. Existing works stay at fitting grounded responses and responding …

An emotionally-competent computer agent could be a valuable assistive technology in
performing various affective tasks. For example caring for the elderly, low-cost ubiquitous …

Existing studies on emotion analysis in conversations have mainly focused on recognizing
the emotion of a given utterance. This paper investigates the task of emotion inference in …

Rationality and emotion are two fundamental elements of humans. Endowing agents with
rationality and emotion has been one of the major milestones in AI. However, in the field of …

Systems powered by artificial intelligence are being developed to be more user-friendly by
communicating with users in a progressively “human-like” conversational way. Chatbots …