Today, many economic sectors such as bankingindustries have recognized the importance
of paying due attention to customers. Satisfying and retaining customers is a significant …

COVID-19 provided both a challenge and an opportunity for tourism enterprises to improve
the quality of service delivery and customer satisfaction. It has been difficult for tourism …

This document aims to clarify the concept of International Public Sector Accounting
Standards (IPSAS), the scope of its application, the steps of its issuance, the interview with …

The view of the hospitality industry as a vital element within the service environment has
been the dominant approach in the field of tourism studies, particularly lodging …

Customer perceptions of service quality in a student-operated restaurant are significant as
they inform the management of current customer needs and expectations. Customer needs …

Service quality is, and has always been the backbone of the leisure and accomodation
industry. Accommodation requires high standards of excellence. This study investigates the …

Exceeding the customer's expectations and making them feel like they received their
money's worth is the key to providing high-quality service. This study sought to gather …

Meal experience dimensions and knowledge level determine destination selection and
customers' satisfaction. Most hotels have had a drop in providing excellent services which …

This study was conducted to examine the impact of service quality on business performance
evidence from Pakistan Hotel industry. Service quality was measured based on SERVQUAL …

ABSTRACT OK Rooms Inn, Panabo City branch specifically, is a three-year-old lodging
business for travellers, tourists, and even locals seeking an excellent place to stay in …