A strategic framework for website evaluation based on a review of the literature from 1995–2006

WC Chiou, CC Lin, C Perng - Information & management, 2010 - Elsevier
Many studies have proposed new website evaluation frameworks and criteria. We have
attempted to understand and improve website evaluation through the analysis of 83 articles …

Literature review on service quality in hospitality and tourism (1984-2014) Future directions and trends

IKW Lai, M Hitchcock, T Yang, TW Lu - International Journal of …, 2018 - emerald.com
Purpose The purpose of this study is to examine the development of service quality research
in hospitality and tourism from 1984 to 2014, to identify research gaps and to suggest …

Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers

EN Untaru, H Han - Journal of Retailing and Consumer Services, 2021 - Elsevier
The present study sought to develop a conceptual framework to explain the influence of
protective measures adopted by the retail enterprises against the COVID-19 virus on …

The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services

YF Kuo, CM Wu, WJ Deng - Computers in human behavior, 2009 - Elsevier
The purposes of this study are to construct an instrument to evaluate service quality of
mobile value-added services and have a further discussion of the relationships among …

Understanding online shopping intention: the roles of four types of trust and their antecedents

MH Hsu, LW Chuang, CS Hsu - Internet research, 2014 - emerald.com
Understanding online shopping intention: the roles of four types of trust and their
antecedents | Emerald Insight Books and journals Case studies Expert Briefings Open …

Customer perceptions of e‐service quality in online shopping

GG Lee, HF Lin - International journal of retail & distribution …, 2005 - emerald.com
Data from a survey of 297 online consumers were used to test the research model.
Confirmatory factor analysis was conducted to examine the reliability and validity of the …

[PDF][PDF] Consumer heterogeneity, perceived value, and repurchase decision-making in online shopping: The role of gender, age, and shopping motives

J Fang, C Wen, B George, VR Prybutok - Journal of Electronic …, 2016 - ojs.jecr.org
Perceived value is considered as a critical motivator of customer repurchase intention.
Online shoppers with heterogeneous backgrounds may respond differently to antecedents …

[PDF][PDF] Facebook in the language classroom: Promises and possibilities

G Blattner, M Fiori - International journal of instructional technology and …, 2009 - itdl.org
The recent outburst of students and educators becoming active members of social
networking communities (Stutzman, 2006; Tufekci, 2008), drew attention to the potential of …

[图书][B] E-business

T Kollmann - 2019 - Springer
Nach dem Wollen stellt sich schnell die zweite Frage, nämlich die nach dem „Können “.
Digitale Veränderungen sind kein technischer Knopf, den man einfach so drücken kann. Es …

Exploring the role of website quality and hedonism in the formation of e-satisfaction and e-loyalty: Evidence from internet users in India

A Ahmad, O Rahman, MN Khan - Journal of Research in Interactive …, 2017 - emerald.com
Purpose The purpose of this study is to explore the factors that help in building e-loyalty
towards online retailers. Internet has brought the world market into a single platform …