Although the intersection between social media and health has received considerable
research attention, little is known about how public sector health organizations are using …

Background: The number of patient online reviews (PORs) has grown significantly, and
PORs have played an increasingly important role in patients' choice of health care providers …

Purpose Online retailers widely use self-service parcel delivery as a solution to the last-mile
logistics problems. The purpose of this paper is to investigate the factors that affect the …

Background Patients routinely use Twitter to share feedback about their experience
receiving healthcare. Identifying and analysing the content of posts sent to hospitals may …

A growing body of research has examined the uptake of social media by politicians, the
formation of communication ties in online political networks, and the interplay between …

Public opinion becomes increasingly salient in the ex post evaluation stage of large
infrastructure projects which have significant impacts to the environment and the society …

People increasingly provide feedback about healthcare services online. These practices
have been lauded for enhancing patient power, choice and control, encouraging greater …

Background: Social Media, such as Yelp, provides rich information of consumer experience.
Previous studies suggest that Yelp can serve as a new source to study patient experience …

This article examines the regulation–participation nexus in social care services. Participatory
forms of social care regulation have been expanding over the past 20 years, but the …

Objective: Not only care professionals are responsible for the quality of care but other
stakeholders including regulators also play a role. Over the last decades, countries have …