Purpose This study aims to investigate the complex interplay between sustainable business
practices (SBP) and turnover intention (TI), emphasizing how sustainability initiatives impact …

This study explores a chain mediating model examining how employees' emotional
exhaustion and job satisfaction mediate the relationship between customer incivility and …

Service quality and customer satisfaction (SQCS) have been one of the most-discussed
themes in the last two decades in tourism and hospitality research. Several new dimensions …

Informal learning (IL) in hospitality and tourism (H&T) is a significant contributor to improving
individual and organisational performance. However, prior research in this field is …

Purpose Drawing on the self-determination and conservation of resources theories, as well
as the transactional theory of stress, this paper aims to develop and empirically test a …

Considering the advancement of generative artificial intelligence and the mental health
challenges faced by hospitality employees, this study proposes and tests a scenario of …

Continuous changes, such as pandemics and increasing competition, as well as high
workload, affect the workplace behavior of hotel organizations today, resulting in employee …

In this daily diary study, the effects of hindrance and challenge stressors on the daily job
satisfaction and work engagement of frontline hotel employees were examined. Daily …

Purpose The restaurant industry is characterized by long hours, intense job demands and a
lack of work-life balance. While a growing body of research has investigated methods for …

The study highlights how dysfunctional customer behavior affects the hotel's guest-contact
employee turnover intention by performing the role of wisdom leadership and job …