The evolution of balanced scorecard in healthcare: A systematic review of its design, implementation, use, and review
During the last few years, the interest in performance measurement increased within the
healthcare sector. Due to the COVID-19 pandemic, healthcare systems needed to boost …
healthcare sector. Due to the COVID-19 pandemic, healthcare systems needed to boost …
Pengantar Manajemen
DA Harahap, D Amanah - 2018 - osf.io
Abstract Buku Pengantar Manajemen ini di desain untuk memperkenalkan mahasiswa
tentang manajemen dalam buku Pengantar Manajemen yang didukung berbagai teori dan …
tentang manajemen dalam buku Pengantar Manajemen yang didukung berbagai teori dan …
Service quality effect on satisfaction and word of mouth in the health care industry
IE Chaniotakis, C Lymperopoulos - Managing Service Quality: An …, 2009 - emerald.com
Based on Parasuraman et al.'s SERVQUAL variables, the authors tried to identify the effects
of each variable to satisfaction and WOM. Data were collected through field research among …
of each variable to satisfaction and WOM. Data were collected through field research among …
Development of a balanced scorecard: an integrated approach of interpretive structural modeling (ISM) and analytic network process (ANP)
J Thakkar, SG Deshmukh, AD Gupta… - International Journal of …, 2006 - emerald.com
Purpose–The purpose of this paper is to propose an integrated qualitative and quantitative
approach to the development of a balanced scorecard (BSC) for a real life case company …
approach to the development of a balanced scorecard (BSC) for a real life case company …
Improving and evaluating performance with the Public Sector Scorecard
M Moullin - International Journal of Productivity and Performance …, 2017 - emerald.com
Purpose The Public Sector Scorecard (PSS) is an integrated performance management
framework incorporating strategy mapping, service improvement, and measurement and …
framework incorporating strategy mapping, service improvement, and measurement and …
Investigating design targets for effective performance management system: an application of balance scorecard using QFD
A Agarwal - Journal of advances in management research, 2021 - emerald.com
Purpose An effective performance management must track level of employee engagement,
ensure employee feedback on all aspects and ensure that the people act on that …
ensure employee feedback on all aspects and ensure that the people act on that …
Development of balanced scorecard for healthcare using interpretive structural modeling and analytic network process
K Meena, J Thakkar - Journal of Advances in Management Research, 2014 - emerald.com
Purpose–The purpose of this paper is to develop a Balanced Scorecard-based performance
measurement framework for health care system. Design/methodology/approach–An …
measurement framework for health care system. Design/methodology/approach–An …
Public Sector Scorecard.
M Moullin - Nursing Management-UK, 2009 - search.ebscohost.com
Public sector scorecard Page 1 NURSING MANAGEMENT September 2009 | Volume 16 |
Number 5 26 Feature It Is often easy to criticise performance measurement in the NHs, but it …
Number 5 26 Feature It Is often easy to criticise performance measurement in the NHs, but it …
Sweat so you don't forget: exercise breaks during a university lecture increase on-task attention and learning
We examined the impact of taking exercise breaks, non-exercise breaks, or no breaks on
learning among first year Introductory Psychology students. Three 5-minute breaks were …
learning among first year Introductory Psychology students. Three 5-minute breaks were …
The balanced scorecard as a performance management tool for third sector organizations: the case of the Arthur Bernardes Foundation, Brazil
The aim of this paper is to contribute to the theory of public management by presenting
empirical evidence of using the Balanced Scorecard for third sector organizations. The …
empirical evidence of using the Balanced Scorecard for third sector organizations. The …