A systematic review of design for X techniques from 1980 to 2018: concepts, applications, and perspectives
AC Benabdellah, I Bouhaddou, A Benghabrit… - … International Journal of …, 2019 - Springer
Managing the new product development (NPD) is a challenging mission, and most
researches would argue that design is fundamentally linked to intentional action and it …
researches would argue that design is fundamentally linked to intentional action and it …
Service ecosystem design: Propositions, process model, and future research agenda
While service design has been highlighted as a promising approach for driving innovation,
there are often struggles in realizing lasting change in practice. The issues with long-term …
there are often struggles in realizing lasting change in practice. The issues with long-term …
Leveraging service design as a multidisciplinary approach to service innovation
M Prestes Joly, JG Teixeira, L Patrício… - Journal of service …, 2019 - emerald.com
Purpose Service design is a multidisciplinary approach that plays a key role in fostering
service innovation. However, the lack of a comprehensive understanding of its multiple …
service innovation. However, the lack of a comprehensive understanding of its multiple …
Transformative service research and service design: synergistic effects in healthcare
This conceptual paper answers the question: How do we design service experiences in
whole to increase the well-being of all participants in the healthcare system–patients …
whole to increase the well-being of all participants in the healthcare system–patients …
Brand experience manual: bridging the gap between brand strategy and customer experience
MA Motta-Filho - Review of managerial science, 2021 - Springer
The importance of customer experiences in developing strong brands is broadly
acknowledged in the Branding literature. Yet, the divide between the functions managing the …
acknowledged in the Branding literature. Yet, the divide between the functions managing the …
Design, learning networks and service innovation
L Carvalho, P Goodyear - Design Studies, 2018 - Elsevier
Highlights•Education is a fruitful and neglected sector for research on service design and
service innovation•Analysing services as learning networks illuminates core service …
service innovation•Analysing services as learning networks illuminates core service …
Bringing service design to manufacturing companies: integrating PSS and service design approaches
Highlights•SD logic, Service Design and PSS are positioned and integrated in a new
integrative PSS approach.•PSS and Service Design models are evolved to better support …
integrative PSS approach.•PSS and Service Design models are evolved to better support …
The education ecology of universities
RA Ellis, P Goodyear - Routledge. doi, 2019 - api.taylorfrancis.com
The Education Ecology of Universities: Integrating Learning, Strategy and the Academy Page
1 The Education Ecology of Universities Many universities around the world are finding that …
1 The Education Ecology of Universities Many universities around the world are finding that …
Effective product-service systems: A value-based framework
Manufacturers increasingly engage in servitization and as a result offer services in
combination with their products (ie, product-service systems, PSS). However, while …
combination with their products (ie, product-service systems, PSS). However, while …
Advancing service design research with design science research
Purpose Service design is a multidisciplinary approach that is key to service innovation, as it
brings new service ideas to life. In this context, the development of new service design …
brings new service ideas to life. In this context, the development of new service design …