Impact of digitalization on customers' well-being in the pandemic period: Challenges and opportunities for the retail industry
Order increases, supply chain disruptions, changing customer behavior, store closures, and
more that have been caused by the coronavirus epidemic (COVID-19) will undoubtedly …
more that have been caused by the coronavirus epidemic (COVID-19) will undoubtedly …
Role of service quality factors in word of mouth through student satisfaction
R Rasheed, A Rashid - Kybernetes, 2024 - emerald.com
Purpose Service quality in academics is imperatively crucial. Therefore, the purpose of the
current research is to examine the effect of academic service quality factors in higher …
current research is to examine the effect of academic service quality factors in higher …
A social system for sustainable local e-government
Purpose Most studies in electronic government (e-government) sustainability focus on the
role of specific actors (stakeholders such as government employees or citizens) in …
role of specific actors (stakeholders such as government employees or citizens) in …
Customization at a glance: Investigating consumer experiences in mobile commerce applications
The study strives to examine how customization (CUS) affects customers' acceptance of m-
commerce applications (MCA) and explore conditions where CUS would strengthen …
commerce applications (MCA) and explore conditions where CUS would strengthen …
Customer retention through service quality and satisfaction: using hybrid SEM-neural network analysis approach
AA Salamah, S Hassan, A Aljaafreh, WA Zabadi… - Heliyon, 2022 - cell.com
Mobile commerce is a developing phenomenon, youth worldwide utilising the platform that
provides flexibility, ease, and convenience of online shopping through mobile devices. The …
provides flexibility, ease, and convenience of online shopping through mobile devices. The …
Technology-or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry
YF Tai, YC Wang, CC Luo - Service Business, 2021 - Springer
To sustain a company's competitive advantage, providing innovative products or services is
inevitable. Previous researches mainly focused on technology-related service innovation …
inevitable. Previous researches mainly focused on technology-related service innovation …
Validation of the D&M IS success model in the context of accounting information system of the banking sector in the least developed countries
HM Al-Hattami - Journal of Management Control, 2021 - Springer
This study aims to validate D&M IS success model (for the first time) in the context of
accounting information system (AIS) of the banking sector in the least developed countries …
accounting information system (AIS) of the banking sector in the least developed countries …
[HTML][HTML] The influence of the ride hailing apps loyalty program on customer loyalty: A case study in Indonesia
FA Katili, FA Robby, PW Handayani - Transportation Research …, 2024 - Elsevier
Gojek is one of the most popular ride-hailing companies in Indonesia. It has recently started
innovations in developing its loyalty program; therefore, analyzing its impact on customer …
innovations in developing its loyalty program; therefore, analyzing its impact on customer …
Role of interaction quality and trust in use of AI-based voice-assistant systems
Purpose The rapid growth of artificial intelligence (AI)-based voice-assistant systems (VASs)
has created many opportunities for individuals to use VASs for various purposes in their …
has created many opportunities for individuals to use VASs for various purposes in their …
Predicting the intention and adoption of mobile shopping during the COVID-19 lockdown in Malaysia
This study examined the effect of ubiquitous connectivity, service quality, system quality,
perceived usefulness, perceived ease of use, and perceived enjoyment on the intention and …
perceived usefulness, perceived ease of use, and perceived enjoyment on the intention and …