COVID-19 impact on hospitality retail employees' turnover intentions

G McCartney, CL Chi In, JSAF Pinto - International Journal of …, 2022 - emerald.com
Purpose This study aims to examine effects of the COVID-19-induced lockdown on turnover
intentions (TI) for the hospitality retail sector. Design/methodology/approach This study …

Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism

AM Abubakar, H Rezapouraghdam… - Journal of Hospitality …, 2022 - Taylor & Francis
ABSTRACT “Boreout” is a psychological state of intense boredom and apathy. It occurs
when a task lacks mental stimuli (ie, menial tasks). Burnout is a state of emotional, physical …

How the COVID-19 pandemic affected hotel Employee stress: Employee perceptions of occupational stressors and their consequences

AKF Wong, SS Kim, J Kim, H Han - International journal of hospitality …, 2021 - Elsevier
This study sought to examine the impacts of the global coronavirus pandemic on hotel
employees' perceptions of occupational stressors and their consequences. Paired t-tests …

[HTML][HTML] It's worth it! High performance work systems for employee job satisfaction: The mediational role of burnout

D Dorta-Afonso, L Romero-Domínguez… - International Journal of …, 2023 - Elsevier
This study aims to analyse the mechanisms through which high performance work systems
(HPWSs) affect employee job satisfaction in hospitality firms. A sample of 202 hotel …

The influence of work–family conflict on burnout during the COVID-19 pandemic: The effect of teleworking overload

HR Barriga Medina, R Campoverde Aguirre… - International journal of …, 2021 - mdpi.com
If there is any field that has experienced changes as a result of the COVID-19 pandemic, it is
work, primarily due to the implementation of teleworking and the effort made by workers and …

The relationship between “job satisfaction” and “job performance”: A meta-analysis

A Katebi, MH HajiZadeh, A Bordbar… - Global Journal of Flexible …, 2022 - Springer
The purpose of this meta-analytic research is to obtain a clear and unified result for the
relationship between job satisfaction and job performance, as previous research has shown …

Adoption, satisfaction, trust, and commitment of over-the-top platforms: An integrated approach

AA Soren, S Chakraborty - Journal of Retailing and Consumer Services, 2024 - Elsevier
This study attempts to understand the factors affecting usage intention, actual use,
satisfaction, perceived trust, and commitment to over-the-top (OTT) platforms. A research …

Mediation effects of job satisfaction and work engagement on the relationship between organisational embeddedness and affective commitment among frontline …

ET Ampofo - Journal of Hospitality and Tourism Management, 2020 - Elsevier
The current study draws on social exchange theory to examine the effects of organisational
embeddedness and its dimensions of fit, links and sacrifice on affective commitment, and …

The effect of customer incivility on employees' turnover intention in hospitality industry: A chain mediating effect of emotional exhaustion and job satisfaction

B Pu, W Sang, S Ji, J Hu, I Phau - International Journal of Hospitality …, 2024 - Elsevier
This study explores a chain mediating model examining how employees' emotional
exhaustion and job satisfaction mediate the relationship between customer incivility and …

Impact of employee empowerment on organizational commitment through job satisfaction in four and five stars hotel industry

N AlKahtani, S Iqbal, M Sohail… - Management …, 2021 - m.growingscience.com
The purpose of this study is to empirically test the impact of employee empowerment on
organizational commitment through the mediating role of job satisfaction. The non …