Diversity training has gained momentum over the years across industries to reduce turnover,
increase revenue, and enhance the hospitable environment of the workplace, among other …

The purpose of this correlational study, grounded in the motivation-hygiene theory, was to
assess the relationship between employee turnover intention and job satisfaction, employee …

Purpose The hospitality and tourism industry has seen an increase in organizations
operating internationally, bringing people from diverse cultural backgrounds together. The …

The hospitality industry is one of Thailand's most important sectors that contributes to the
national economy. Human capital has become so vital that a strong foundation and …

Now in a second edition, this book guides students in developing Intercultural
Communication Competence through its accessible style and unique theoretical framework …

While cross-cultural communication skill is recognized as a critical attribute for hospitality
employees and managers in the increasingly globalized hospitality business and …

Limited research has examined how employees' cultural competency may influence
customers experience and behaviors. Building on social exchange theory, this study …

There is scant research on stakeholder perceptions about educational provision for
intercultural communicative competences (ICCs), despite increasing recognition of the …

An organization's workforce is arguably the greatest asset of any organization, and tourism
and hospitality is an extremely labor-intensive industry. This volume takes an in-depth look …

With both the quantitative and qualitative data from 628 responses to a set of questionnaire
collected from the undergraduates of three educational institutions in central Vietnam, this …