Purpose This study explores the service quality dimensions in Internet banking and their
impact on e-customer's satisfaction and e-customer's loyalty. This study tries to inspect the …

The widespread use of digital technologies and the current pandemic (COVID) have fueled
the need and call for digital transformation in the banking sector. Although this has various …

When employees do work by “going beyond” or by “giving their all.” They look at their job as
more than just a paycheck and eager to do all they can to make their work environment more …

This study investigates the relationship between the dimensions of electronic (E)-banking
service quality and customer purchasing intentions with the mediating role of customer …

Purpose–The purpose of this paper is to examine the internet banking service quality and its
implication on e-customer satisfaction and e-customer loyalty. Design/methodology …

Purpose The purpose of this paper is to examine customers' perceptions of digital banking
(DB), customer experience, satisfaction, loyalty and financial performance (FP) in UK banks …

The aim of this study is to measure the relationship between service quality and customer
satisfaction among the customers of Pakistani Islamic banks. This study employed a …

Purpose Social media experience a rapid rise in recent years and steep into almost every
aspect of people's lives by altering their lifestyles and creating an impact on their wellbeing …

Digital banking, customer experience and financial performance: UK bank managers’
perceptions | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

Comparatively, less attention has been paid to the factors that obstruct consumers to use
internet banking. Therefore, this study aims to analyze the barriers in the adoption of Internet …