Purpose The purpose of this paper is to increase awareness of the value that can be derived
from embracing customer service and ensuring tenant satisfaction. Design/methodology …

The current young generation in Australia is increasingly facing issues around housing, and
the demand for affordable and personalised housing alternatives to suit the needs of the …

There is currently a pressing need for rental housing to be built and the Build-to-Rent (BTR)
market is growing to address such housing demands. Existing research focuses on the …

Purpose Trade centers are operationally run by a property manager as a delegate of the
property owner. The dimensions of service quality (SERVQUAL), which include tangibles …

Planning for a two-tenure future Page 1 PEER REVIEWED Publication Date November 2024
DOI 10.18408/ahuri3130901 Authored by Emma Baker, The University of Adelaide Andrew …

This study primarily explored the influence of the technical dimension, functional dimension,
and tenant satisfaction on tenant loyalty. The theory of planned behavior served as the basis …

Some rental property owners lack risk management strategies that enable them to budget for
sustainable profitability. This study provides rental property owners with risk management …

This research investigated the problem of needing to know what factors influence the
relationship between small landlords and renters in West Louisville and how the factors …

The real estate industry has traditionally been a production-oriented industry, but the change
to customer orientation has started during the last decade. Competition is increasing in the …

The recent uptick of immigration in a post-COVID world has seen an increase in number of
international students coming into the country. In the current real estate sector, meeting the …