Big data analytics and hotel guest experience: a critical analysis of the literature
Purpose Guest experience and satisfaction have been central constructs in the hospitality
management literature for decades. In recent years, the use of big data as an increasing …
management literature for decades. In recent years, the use of big data as an increasing …
Measuring customer experience in service: A systematic review
The aim of this systematic review is to identify how customer experience in the service sector
has been measured in relevant publications in the marketing field. A sample of 33 papers …
has been measured in relevant publications in the marketing field. A sample of 33 papers …
Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation
Consumer-generated content has provided an important new information medium for
tourists, throughout the purchasing lifecycle, transforming the way that visitors evaluate …
tourists, throughout the purchasing lifecycle, transforming the way that visitors evaluate …
Synthesizing the effects of experiential quality, excitement, equity, experiential satisfaction on experiential loyalty for the golf industry: The case of Hainan Island
HC Wu, CH Ai - Journal of Hospitality and Tourism Management, 2016 - Elsevier
There is a conceptual gap in the services marketing literature, as to date there has been no
published empirical research on experiential quality, excitement, equity, experiential …
published empirical research on experiential quality, excitement, equity, experiential …
Measuring service quality and customer satisfaction of the small-and medium-sized hotels (SMSHs) industry: lessons from United Arab Emirates (UAE)
Purpose This study aims to delve upon customer satisfaction and service quality within small-
and medium-sized hotels (SMSHs) by using a modified SERVQUAL model …
and medium-sized hotels (SMSHs) by using a modified SERVQUAL model …
A fine-grained sentiment analysis of online guest reviews of economy hotels in China
J Luo, S Huang, R Wang - Journal of Hospitality Marketing & …, 2021 - Taylor & Francis
This study aims to investigate the experiences of Chinese economy hotel guests by applying
deep learning fine-grained sentiment analysis on 363,723 Chinese-text online reviews …
deep learning fine-grained sentiment analysis on 363,723 Chinese-text online reviews …
The impact of distribution channels on budget hotel performance
While distribution channels substantially influence revenue management for hotels, previous
studies have rarely provided empirical evidence for the impact of different use of distribution …
studies have rarely provided empirical evidence for the impact of different use of distribution …
Investigation of efficiency in the UK hotel industry: A network data envelopment analysis approach
Y Tan, D Despotis - International Journal of Contemporary Hospitality …, 2021 - emerald.com
Purpose This paper aims to investigate efficiency in the UK hotel industry and further
evaluate the impacts of hotel characteristics and industry environment on efficiency …
evaluate the impacts of hotel characteristics and industry environment on efficiency …
Extending the Technology Acceptance Model (TAM) to explore customer's behavioral intention to use Self-Service Technologies (SSTs) in Chinese budget hotels
K Yang, J Choi, J Chung - Global Business & Finance Review (GBFR), 2021 - econstor.eu
Purpose: With the development and increasing adoption of the Internet in the early 21st
century, SSTs (Self-Service Technologies) rapidly permeated all aspects of life. Many …
century, SSTs (Self-Service Technologies) rapidly permeated all aspects of life. Many …
Foundations of hospitality performance measurement research: A co-citation approach
Studies related to hospitality performance measurement have expanded and matured,
leading to diversity in the themes and topics of papers published on the subject. Though …
leading to diversity in the themes and topics of papers published on the subject. Though …